Question 1

How quickly is post-call analysis available after a call ends?

Accepted Answer

Analysis is generated within seconds of call completion. Summaries, sentiment scores, and outcome tags are available in your dashboard and via webhook almost immediately.

Question 2

Can I define custom outcomes to track per campaign?

Accepted Answer

Yes. You define the outcomes relevant to your campaign, such as booked, qualified, objected, or escalated, and the AI tags every call accordingly based on the conversation content.

Question 3

How accurate is the sentiment analysis?

Accepted Answer

Sentiment models are tuned for phone call audio and text, achieving high accuracy across tone, pacing, and language. You can review edge cases and provide feedback to improve accuracy over time.

Question 4

Can post-call data be pushed to my CRM automatically?

Accepted Answer

Yes. Configure a webhook or CRM integration, and every call's outcome data (summary, sentiment, custom fields) is written to your CRM record automatically after each call.

Every call, fully analyzed automatically

Post-Call Analysis is included in every plan.

Post-Call Analysis questions