Question 1

Can the agent handle reservation modifications and cancellations?

Accepted Answer

Yes. Agents connect to your PMS or booking system and handle modifications, cancellations, and rebookings in real time, following your policy rules automatically.

Question 2

What does the pre-arrival guest communication workflow look like?

Accepted Answer

The agent calls guests a configurable number of days before arrival to confirm their booking, communicate check-in details, answer questions, and offer upgrades or add-ons.

Question 3

Can agents run loyalty re-engagement campaigns for inactive members?

Accepted Answer

Yes. Upload your lapsed loyalty member list, configure an outreach script with a relevant offer, and agents handle the calls automatically, routing interested members to book directly.

Question 4

Does the agent integrate with hotel PMS systems like Opera or Cloudbeds?

Accepted Answer

Yes. We support integration with major PMS platforms via API. Our team can assist with custom integrations for niche or legacy systems.

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