Question 1

Can agents call customers to notify them of delivery updates?

Accepted Answer

Yes. Trigger outbound calls automatically based on events in your TMS, such as departure scans, delay flags, or delivery exceptions, keeping customers informed without manual effort.

Question 2

How does driver check-in automation work?

Accepted Answer

Agents call drivers at scheduled check-in windows, confirm their status and location, and log responses to your dispatch system, replacing manual radio or phone check-ins.

Question 3

Can the agent handle inbound calls about delivery status?

Accepted Answer

Yes. Agents connect to your tracking system and answer delivery status inquiries instantly, 24/7, without routing every call to a dispatcher.

Question 4

What happens when a delivery exception needs human intervention?

Accepted Answer

The agent flags the exception, notifies your operations team via webhook or alert, and can call the affected customer to explain the delay and provide a revised ETA.

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