Question 1

Can the agent look up real-time order status during a call?

Accepted Answer

Yes. The agent connects to your OMS or ecommerce platform via API and retrieves live order status, tracking numbers, and estimated delivery dates during the call.

Question 2

How does the returns workflow work?

Accepted Answer

The agent walks the customer through your return policy, initiates a return or exchange request in your system, and sends a confirmation with instructions, all without a human involved.

Question 3

Can I use agents for win-back and re-engagement campaigns?

Accepted Answer

Yes. You define a contact list and win-back script, and agents call lapsed customers automatically. They present offers, handle objections, and route interested shoppers to checkout.

Question 4

Does the agent work with Shopify or WooCommerce?

Accepted Answer

Yes. We have native integrations with Shopify and WooCommerce, and support any platform with a REST API or webhook capability.

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Retail & Consumer Goods AI agent questions