Question 1

Can the agent book jobs directly into our dispatch software?

Accepted Answer

Yes. Grezorea integrates with major field service and dispatch platforms. The agent reads available slots and books jobs in real time during the call.

Question 2

How does the estimate follow-up workflow work?

Accepted Answer

After an estimate is sent, the agent automatically calls the customer at a configured interval, answers questions about the quote, handles objections, and books the job if they're ready to proceed.

Question 3

Can we use the agent for after-hours inbound calls?

Accepted Answer

Yes. The agent handles all inbound calls 24/7, capturing job details, booking slots in your schedule, and notifying your team of any bookings made overnight.

Question 4

How does the review request feature work?

Accepted Answer

After a job is marked complete in your system, the agent automatically calls the customer, confirms satisfaction, and asks them to leave a review. This dramatically increases review volume without manual effort.

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