Updates

Changelog

What's new and improved across the Grezorea Agents platform.

June 2026New

Multi-provider agent setup

Choose your own AI provider per agent, whether that's OpenAI, Anthropic, or others, or run on Grezorea's own AI with usage credits. Switch any time without rebuilding your agent configuration.

May 2026New

Live call monitoring and takeover

Watch agent conversations unfold in real time from your dashboard and step in instantly whenever a human touch is needed. Full transcript shown alongside the live audio feed.

April 2026New

Agent fleets and department profiles

Group agents into departments (sales, support, operations, engineering), each with its own configuration, escalation rules, and shared knowledge base. Manage the whole fleet from one view.

March 2026New

MCP app connections

Connect agents directly to your existing tools and CLI through MCP, with no custom integration code required. Agents can now read and write to your CRM, calendar, and helpdesk in real time.

February 2026Improvement

Faster transcript search

Full-text search across all call transcripts now returns results in under 300ms. Filter by agent, date range, outcome, and keyword, useful for QA and compliance review.

January 2026Improvement

Usage dashboard redesign

New usage dashboard shows credits consumed, calls handled, and agent performance broken down by day, week, and department. Exportable to CSV for finance teams.

December 2025Fix

Webhook retry reliability

Resolved an issue where webhook events occasionally failed silently on network errors. All events now retry with exponential backoff and surface delivery failures in the event log.

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