Updates
Changelog
What's new and improved across the Grezorea Agents platform.
Multi-provider agent setup
Choose your own AI provider per agent, whether that's OpenAI, Anthropic, or others, or run on Grezorea's own AI with usage credits. Switch any time without rebuilding your agent configuration.
Live call monitoring and takeover
Watch agent conversations unfold in real time from your dashboard and step in instantly whenever a human touch is needed. Full transcript shown alongside the live audio feed.
Agent fleets and department profiles
Group agents into departments (sales, support, operations, engineering), each with its own configuration, escalation rules, and shared knowledge base. Manage the whole fleet from one view.
MCP app connections
Connect agents directly to your existing tools and CLI through MCP, with no custom integration code required. Agents can now read and write to your CRM, calendar, and helpdesk in real time.
Faster transcript search
Full-text search across all call transcripts now returns results in under 300ms. Filter by agent, date range, outcome, and keyword, useful for QA and compliance review.
Usage dashboard redesign
New usage dashboard shows credits consumed, calls handled, and agent performance broken down by day, week, and department. Exportable to CSV for finance teams.
Webhook retry reliability
Resolved an issue where webhook events occasionally failed silently on network errors. All events now retry with exponential backoff and surface delivery failures in the event log.
Related Pages
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