Question 1

Can an AI agent handle First Notice of Loss calls?

Accepted Answer

Yes. Agents follow your FNOL intake script precisely, collecting claimant details, incident information, and documentation requirements, then routing to your claims team with a structured summary.

Question 2

How do renewal outreach campaigns work?

Accepted Answer

You upload a contact list with policy expiry dates, the agent calls each policyholder before renewal, presents options, handles objections, and books a callback with your advisor if needed.

Question 3

Are call recordings stored for compliance purposes?

Accepted Answer

Yes. Every call is recorded and logged with a full transcript, accessible for compliance review, QA, and dispute resolution.

Question 4

Can agents cross-sell or upsell policies during service calls?

Accepted Answer

Yes. Agents detect service call completion and can introduce relevant products based on customer profile, routing warm interest directly to a licensed advisor for closing.

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