Question 1

Are AI collection agents compliant with FDCPA regulations?

Accepted Answer

Grezorea Agents supports FDCPA-compliant workflows including required disclosures, do-not-call list enforcement, call time restrictions, and opt-out handling. Your legal team should review all scripts before deployment.

Question 2

Can the agent negotiate payment plans during a call?

Accepted Answer

Yes. Agents follow your defined payment plan logic, presenting options, calculating installment amounts, and collecting acceptance, with a full transcript logged for every agreement.

Question 3

How does real-time payment processing work?

Accepted Answer

Agents integrate with your payment processor to accept payments by card or ACH directly during the call, generating a confirmation number and updating your accounts receivable system immediately.

Question 4

What happens when a debtor disputes the debt?

Accepted Answer

The agent is configured to pause collection activity, log the dispute flag, and route the account to your compliance team for review, following FDCPA dispute handling requirements.

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Debt Collection AI agent questions