Question 1

What formats can I upload to the agent's knowledge base?

Accepted Answer

You can connect PDFs, Word documents, plain text files, URLs (including help centers and FAQs), and structured JSON data. The agent indexes and retrieves from all sources in real time.

Question 2

How does the agent retrieve information during a call?

Accepted Answer

When a caller asks a question, the agent performs a semantic search against your knowledge base in real time and incorporates the most relevant result into its response, typically in under a second.

Question 3

Does the knowledge base update automatically when my documents change?

Accepted Answer

Yes. Connected URLs are re-indexed on a configurable schedule. Uploaded files can be updated manually or via API, and the agent reflects changes immediately after re-indexing.

Question 4

What happens if the agent can't find an answer in the knowledge base?

Accepted Answer

You configure a fallback: the agent can say it doesn't have that information and transfer to a human, schedule a callback, or provide a support contact.

Agents that actually know your business

Knowledge Base is included in every plan.

Knowledge Base questions